11.
Eliminate numerical quotas and goals.
When a quota is set, some workers may see that as the end
of the line. Management should never limit workers abilities
to exceed expectations. When new heights are achieved we all
learn from it, especially an observant managers, who then
share it with others so that those who are performing at a
lower level can improve their performance. On top of all this
we also know that any arbitrary goal can be achieved by either
redefining it, or through distortion and/or misapplication
of resources.
12.
Remove the barriers to pride in workmanship.
Employees must feel excited and energized about their jobs
to perform at peak levels. The biggest energy drains are: |
- Management
- Ever-changing
expectations
- Arbitrary
supervisors or those who provide little or no feedback,
or who are only interested in quantity not quality
- Training
- Lack
of appropriate training
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- Calls
for help that are ignored or put off
- Plant
- Inoperative
equipment
- Poor
maintenance
- Poor
or limited supplies
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13.
Institute education and retraining.
This above all else, represents to employees Management’s commitment
to them. Workers need the opportunity to keep up with changing technology.
People also need to grow and expand; knowledge provides that opportunity.
Additionally, training sessions allow keen managers to learn what
the workers know. Any incorrect perceptions and ideas can be addressed
along with new ideas or innovations that are brought forward. Training
provides know how, and education provides the know why. It is important
that both are stressed, because a knowledgeable educated employee
will be better positioned to take advantage of opportunities. |
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14.
Take action to accomplish the transformation.
Management must: |
- Spend
time out on the floor listening, not just giving lip service.
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Implement dialogues to solicit feedback, not just promote
the same old tired ideas.
-
Encourage suggestions. This may need to be anonymous at
first until the fear is driven out.
- Develop
planning / action teams involving everyone.
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Institute formal training at regularly scheduled intervals.
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Encourage sensible risk taking. When everyone is committed
to producing a better product the work place changes into
a fun place to be. Following these principles does require
commitment, especially from Management, but the rewards
are worth the effort. Remember though, if you as managers
are not committed to leading, the process will self destruct.
“Empowerment without leadership is chaos”.
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