6.
Institute training.
To get the best you must know what the best is. To know what
is best, you must thoroughly understand the operation, and this
comes from complete and thorough knowledge. Workers should not
only be thoroughly trained in their job, but they should be
trained in recognizing variations from the norm and how to approach
and handle those variations.
7. Institute leadership.
Leadership is management’s responsibility. The good manager
or supervisor must take on the role of “first assistant”.
The most important thing a manager can do is provide an atmosphere
in which an employee can come to them and receive support and
assistance rather than a cold shoulder or disdain. All communication
must be direct, specific, non-threatening, and non-punishing.
This type of interaction promotes a win-win environment. A successful
operation is one in which Management “leads” its
people and “manages” the process. |
| |
|
|
8.
Drive out the fear.
To aggressively grow a business chances need to be taken and
ultimately with that some mistakes. Employees need to know that
it is all right to make some mistakes as long as we all learn
and grow from them. More importantly, we need to deal with each
other honestly as adults, prompting a continuation in our growth
with the understanding that the status quo is worse than any
mistake. Fear also suppresses the truth, from which misconceptions
and bad decision making springs forth.
9. Break down barriers.
We all need to realize that almost all endeavors in life require
teamwork. A baseball pitcher at his very best throws a no-hitter,
but if his teams hitters don’t score any runs, the best
he can hope for is a tie. Teamwork wins the day. Workers and
managers both need to realize that besides being on their department’s
team they are also on the facility’s team, and the company’s
team. Our individual goals need to insure that every team we
are associated with wins. |
| |
|
|
10.
Eliminate slogans, exhortations and targets.
In a football game, the team with the loudest cheering section
is not assured victory. Neither in business is the organization
with the best logos and jingles going to be the most successful.
What is more important is the method by which we are going to
achieve success. Management is responsible for the game plan
and the workers are responsible for execution of that plan.
No amount of cheering is going to change the results once the
play has started. Management must put all their effort into
developing the best plan possible to create a value package
for the customer. Workers must freely contribute their ideas
to the plan and then commit all their resources to executing
the plan flawlessly. |
| |
|
|
